Frequently Asked Questions
We’re an on demand storage service. We pick up your items, store them safely and deliver them back when you need them. We are the 1st full-service storage facility in Vietnam.
We help you de-clutter your life. If you have items you don't need daily, we'll store them for you. Convenient, secure and affordable.
You can be sure that your items are safe. The storage rooms are not open to the public and our facility is under 24 hour surveillance. We have cameras, motion detectors, night vision and alarms. We're not taking any chances.
You can store all kind of items, from documents to clothing to furniture. We can even store your motorbike. But please be aware that there are items we cannot take. Please check prohibited items here : https://mystorage.vn/prohibited
We start as low as VND 495,000/month. Please take a look at our Pricing page here: https://mystorage.vn/pricing
Just click on the orange ‘Book Now’ button and follow the steps. You can also give us a call or send us an e-mail at [email protected] After receiving your order, we’ll come to your place to pick up your belongings and we’ll store them in our clean, secure and air-conditioned facility. We also offer free storage boxes, which we can deliver to you up to a week before your storage begins.
We calculate our prices by volume (cubic meters). You can either use our space calculator (https://www.mystorage.vn/booking/space) or measure your belongings (height x length x width in cm). If you need assistance, just send us a photograph and we’ll be able to give you an estimate.
Yes, we offer regular cardboard boxes, dish boxes, wardrobe boxes, tape, bubble wrap, etc. We even have free plastic boxes to use during your storage period.
If you want your items delivered back, you simply log into your account and make a request. We will then send a driver to your address.
Certainly. Our facility is conveniently located in District 2. You can come during our office hours and our team will be happy to welcome you.
MyStorage offers free basic protection plus optional increased coverage depending on your needs. More information can be found here: https://mystorage.vn/protection-plan
You can pay with cash or card at pick up or with PayPal online. Payment is due monthly in advance.
You are welcome to visit our facility at any time and we can assist you to retrieve individual items. Access to our storage areas is only permitted when accompanied by one of our trusted staff members. If you have booked a private VIP room/locker, you are welcome to access at any time during office hours.
We are happy to return some of your items only. Please ensure that you label your belongings carefully, which will assist us in identifying what you need. Partial returns are charged VND 250,000.
Of course we do. Just give us a call and we’ll take care of the rest. Please note that we may be booked with other deliveries at that time, but we will do our best to accommodate your needs.