This is an extension of the Austin Labs Terms & Conditions. This document outlines the Protection Plan available to Austin Labs customers. Austin Labs reserves the right to change the Protection Plans for new customers, or to offer promotional pricing to any customers at any time.

Remember: The best way to protect your items against being damaged during the provision of the Services is to properly pack them.

THE AMOUNT OF AUSTIN LABS’S LIABILITY TO YOU WHEN SOMETHING IS LOST OR DAMAGED IS LIMITED BY THE PROTECTION PLAN YOU SELECT. IN NO EVENT SHALL AUSTIN LABS BE LIABLE FOR ANY DIRECT DAMAGES IN EXCESS OF THE AMOUNT SPECIFIED UNDER YOUR PROTECTION PLAN. REGARDLESS OF YOUR CHOICE OF PROTECTION PLAN, AUSTIN LABS DISCLAIMS ALL LIABILITY FOR CERTAIN DAMAGES, DEFECTS, OR OTHER CLAIMS RELATED TO FRAGILE, SPECIAL, AND VALUABLE ITEMS, AS DEFINED IN THE STORAGE RULES. AUSTIN LABS WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE TO GOODS TENDERED, STORED OR HANDLED HOWEVER CAUSED UNLESS SUCH LOSS OR DAMAGE RESULTED FROM THE FAILURE BY AUSTIN LABS TO EXERCISE SUCH CARE IN REGARD TO THEM AS A REASONABLY CAREFUL PERSON WOULD EXERCISE UNDER LIKE CIRCUMSTANCES AND WAREHOUSE IS NOT LIABLE FOR DAMAGES WHICH COULD NOT HAVE BEEN AVOIDED BY THE EXERCISE OF SUCH CARE.

Coverage Summary

The protection plan covers damage caused by fire, explosion, lightning, subterranean fire, floods, or typhoons. Additionally, the protection plan covers damages from vandalism, robbery, and burglary with evidence of violence or force of entry. Damage resulting from falling aircraft/parts, and collisions with any road vehicles.

Main Exclusions

1.     Wear and tear, accidental breakage, chipping, scratching, marring and denting, twisting, and bending, changes in temperature or atmospheric conditions, electrical, electronic & mechanical derangement, mold, mildew, oxidation/rust, vermin, natural degradation, or other inherent vice.

2.     Paint, paint thinner, perishable goods of all descriptions, liquids of every description.

3.     Stored motor vehicles, motorcycles, other than lawnmowers and pedestrian vehicles.

4.     Consequential loss, confiscation or requisition by government or local authorities.

5.     Ammunition, combustible material, flammable liquids of every description, goods or liquids under pressure or pressurized.

6.     Nuclear explosions, radioactive contamination, ionization howsoever occurring.

7.     War, insurrection, martial law, civil war, riot, strikes, or civil commotion.

8.     Cash, postage stamps, gold, silver and jewelry, securities of all description.      

Subject otherwise to the Company standard policy terms, conditions and exclusions. 

Protection Plans

Basic: Reimburses you VND 500,000 per cubic meter, for sum insured not exceeding VND 10,000,000. The cost of the plan is free of charge.

Silver: Reimburses you VND 25,000,000. The cost of the plan is VND 50,000/month.

Gold: Reimburses you VND 50,000,000. The cost of the plan is VND 100,000/month.

Platinum: Reimburses you VND 100,000,000. The cost of the plan is VND 200,000/month.

If you have purchased a plan other than the Basic and you cancel that plan or fail to make your payments, your plan will immediately revert to the Basic plan. If your plan reverts to Basic because you have missed payments, you can restore your previous plan by resuming your payments and paying any outstanding invoices, however, only the Basic Plan will apply to any loss or damage occurring before you resumed payments.

The reimbursement amounts in our Silver and Gold plans are lifetime maximums. If you reach the maximum, you will no longer be charged for the Silver or Gold plan and will revert to our Basic Protection Plan. On a case-by-case basis, Austin Labs may be able to replenish the available maximum on your protection plan. To request consideration, please contact our Customer Support Team.

If you store stuff in Austin Labs that is worth more than the amount reflected in your Protection Plan, either individually or in the aggregate, you do so at your own risk. As noted above, Austin Labs reserves the right to determine (in our sole discretion) to refuse to store any item. You may want to consult any existing insurance policies you already have (such as a homeowner’s or renter’s policy), as some policies cover items stored with Austin Labs. If you pay for Austin Labs using certain credit cards, you may also be entitled to supplemental benefits from insurance or other protection programs from your credit card company.

Submitting a Claim

In the unfortunate event that something is damaged or goes missing, Austin Labs has a claims process. To initiate this process, please contact Customer Support.