100% Satisfaction Guaranteed!

MyStorage 30-DaySatisfaction Guarantee

Your first 30 days are covered by our 100% Satisfaction Guarantee. Try MyStorage completely risk-free, and if you’re not happy, we’ll refund you fully – no questions asked.

30daysrisk-free100%refund5-7business days

MyStorage Risk-Free Start

We Know Our Service Delivers. That's Why We're Confident Launching This Program.

You might wonder why we offer such a strong guarantee like the ‘MyStorage Risk-Free Start’. It’s simple: We are the first self-storage provider in Ho Chi Minh City with full confidence in the quality, security, and convenience of our solutions.

3,000+clients

Trusted by 3,000+ Satisfied Customers

Join a community of over 3,000 happy clients in Ho Chi Minh City who consistently rely on our secure storage solutions and dependable service, confirming their confidence year after year.

5+years

5+ Years under US-German Management

Leveraging under a US-German management framework, we combine international best practices with meticulous attention to detail, ensuring top-tier service quality and reliability for our clients.

450+5-star

450+ Genuine 5-Star Ratings

Garnering over 450 top-tier ‘Genuine’ 5-star reviews, we are consistently recognized by our users for exceptional facility quality, robust security measures, and truly helpful customer care.

What You Get

Zero Risk. Total Flexibility.

At MyStorage, we believe in earning your trust from day one. That’s why we offer a 30-Day Satisfaction Guarantee: if you’re not completely happy within the first 30 days, we’ll refund your payment — no questions asked.

  • 100% Money-Back Guarantee – Full refund within the first 30 days if you're not satisfied.
  • Cancel Anytime – No long-term commitments, no hidden fees.
  • Premium Support – Friendly, responsive service and climate-controlled units.
  • Total Peace of Mind – Safe, secure storage designed for your comfort and confidence.
MyStorage 3D warehouse map

How It Works

It’s simple – just follow these three steps to try MyStorage risk-free!

Contact MyStorage to book your unit.

Our team will guide you through selecting the best storage solution based on your needs.

Pay for your first month and begin using your storage space.

Enjoy safe, convenient, and flexible storage — with 24/7 access and professional support.

Not satisfied within 30 days? Let us know!

Just let us know within 30 days, and we’ll refund 100% of your first month’s payment. No questions asked.

FAQs

Find clear, honest answers about how our risk-free refund policy works—so you can store with confidence

What costs are covered by MyStorage 30-Day Satisfaction Guarantee?
MyStorage 30-Day Satisfaction Guarantee applies exclusively to storage fees. Additional costs such as transportation, packing services, handling charges, and packing materials are non-refundable. When processing your refund, we’ll reimburse only the storage portion of your payment while all other service fees will remain charged to your account.
How do I request a refund within 30 days?
If you are not satisfied with our storage service within 30 days, simply contact MyStorage’s customer service team via phone/email, provide your account information, and request a refund. We will process your request promptly and issue a full refund of storage fee .
Do I need to pay any fees or charges when requesting a refund?
Nope! You do not need to pay any fees or charges when requesting a refund under this program. MyStorage is committed to providing a hassle-free refund process with no additional costs.
Do I need to provide a reason for requesting a refund?
Our hassle-free refund guarantee puts you first. If you’re not completely satisfied with your purchase within 30 days, simply request a refund—no explanation required. While we value your feedback to enhance our services, your satisfaction is our priority, which is why we offer this unconditional 30-day money-back guarantee.
Does this program apply to all storage packages offered by MyStorage?
Yes, the “Risk-Free Start” program applies to all personal storage services offered by MyStorage, including wine storage and other storage needs. Any storage service you choose can be refunded within 30 days if you’re not satisfied.
How will I receive my refund?
Once your refund request is approved, we will process your refund through the payment method you used to register for the service (credit card, bank transfer, etc.). The refund will be completed within 5-7 business days.

Got questions? Let's chat!

Contact us

Posted on Google

Trusted by thousands of happy customers

EXCELLENT — Based on 667 reviews

“Clean, safe, easy to use”
Chris Duckett · Posted on Google

Convenient self storage concept in ministop. Managed to store my luggage to explore the area before my flight. Easy to use with the QR code.

kyna quek · Posted on Google

Fast and convenient, sending packages to Vincom is also a good option.

man gia · Posted on Google

American| Solo Expat| I used My Storage to store my suitcase, backpack and duffle so I didn’t have to drag them around Vietnam because I couldn’t find a suitable and affordable luggage storage company. My Storage did an amazing job! They offer AC shelf storage for a small quantity of items and it’s much more affordable than renting an entire unit. The staff is friendly, speaks English and is very responsive to all of your questions and concerns. Son was very helpful also. If you’re looking for reliable, safe and affordable storage in HCMC this is the company to use.

Brittany B. · Posted on Google

Friendly, professional, forward thinking and good communicators. I’m very satisfied and will use their packing services again in the future. I chose to have my stuff stored for 6 weeks so I will write another review once I receive my stuff back. So far I would definitely recommend their services because it’s not easy finding professional moving and packing staff that communicate well in English.

michael kiewe · Posted on Google

Very, very, good service, from the pick up until the delivery. The communication and everything around was just smooth and easy, especially phu who picked up my luggage and delivered it again was always nice, and helpful! 🫰🏻 On point delivery,- almost German- time like! Would defently suggest anyone who need to store luggage on hcm! 💪🏻

Jana Schnieder · Posted on Google

Great location and very convenient for storage needs. The facility is clean, secure, and easy to access, with helpful staff and a smooth rental process. I felt confident leaving my belongings here, and the pricing was fair for the quality of service provided. Highly recommended for anyone looking for reliable self-storage in Ho Chi Minh City.

Richard Evison · Posted on Google

I used the service for two weeks last month due to a visa run. The standard rate is usually one month, but I decided to give it a try as I heard a new travel luggage storage service had just launched. The basic rate was 650,000 VND for the first week, with an additional 250,000 VND for each extra week. Including an 8% VAT, I paid a total of 972,000 VND. As you can see, I stored about three boxes of bottled water, and I personally delivered them to My Storage. (However, it seems you can store even more than this amount within the standard rate.) I received my items back safely after two weeks without any issues, and the storage condition was excellent. Best of all, you can consult with a Korean staff member via KakaoTalk, so even those with limited language skills like me can proceed comfortably. (Thank you to the Korean manager who helped me😊) I have to leave Vietnam for a short time next week, so I will be requesting your services again soon.

Drunken Guys · Posted on Google

While in Ho Chi Minh, we had several large bags and boxes that were too heavy to fly back with. We needed an urgent storage solution until we could return to and take them back with us. MyStorage was excellent. They documented all our items, kept them secure, and when it was time to take the bags back (a few months later), they helped us load the car and reconfirmed everything. Absolutely perfect. Highly recommended. Thank you!

Christopher Roberts · Posted on Google

I’m very satisfied with the service.The staff have been very helpful and responsive in answering my questions. The service is also very convenient — everything can be paid online, so there’s no need to prepare a large amount of cash. I also really appreciate the 24-hour access to retrieve or store items anytime. The pricing is reasonable as well. Overall, I’m very happy with the experience

Janice Tay · Posted on Google

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