Careers
Discover exciting job opportunities and join our dynamic team at MyStorage – Saigon’s leading self storage service. Join us to build a rewarding career in an environment that values creativity, collaboration, and personal growth.
Join our team
MyStorage is always on the lookout for exceptional talent! Join our dynamic and innovative self storage company based in the vibrant city of Ho Chi Minh City. We offer fantastic opportunities for motivated and ambitious individuals who are eager to make a difference in the self-storage industry. As a Western-owned and operated business, we bring international standards of excellence and professionalism to our operations, creating a unique work environment that values diversity, innovation, and growth.
Our team-oriented culture fosters collaboration and continuous learning, ensuring that every team member has the resources and encouragement they need to succeed in their career.
We are looking for
Operation Executive
Role Overview
We are looking for a detail-oriented and proactive Operations Executive to support our growing
storage operations. This role is critical in ensuring smooth day-to-day execution across
customer service, receivables tracking, and internal coordination. You will be the key link
between customers, warehouse staC, and internal teams to ensure our services are delivered
with accuracy and excellence.
Key Responsibilities
1. Customer service (50%)
- Serve as the main point of contact for post-sale customer support
- Handle requests including: warehouse check-in/out, partial item pickups/deliveries, inventory queries, and more
- Communicate closely with the warehouse team to ensure timely and accurate
fulfillment of service requests - Maintain high standards of customer satisfaction through clear and helpful
communication
2. Customer receivables tracking (25%)
- Monitor outstanding payments and aging invoices on a weekly basis
- Maintain accurate and up-to-date receivables reports
- Collaborate with the Sales team to follow up on overdue invoices and improve
collection processes
3. Operations support (25%)
- Send invoices and item photos to customers after storage check-in
- Tracking B2B customers’ inventory by coordinating with the warehouse team for accuracy and timeliness
- Follow up on task progress with internal teams (Customer Service, Warehouse, Tech, Sales) to ensure smooth execution and timely updates
Qualifications
- 2-3 years of experience in internal operations, customer service, or a related field
- Excellent verbal and written communication skills in both English and Vietnamese
- Strong attention to detail and a high level of organizational skills
- Customer-centric mindset with problem-solving abilities
- Familiarity with Excel/Google Sheets and basic reporting
- Comfortable with cross-functional coordination
- Prior exposure to customer receivables management or invoicing (plus point)
