Terms & Conditions

Welcome to MyStorage!

Please read this agreement carefully. The following terms and conditions (“Agreement”) apply to your use of our website and our products and services. By accessing the website and using our services, you agree to comply with these Terms of Service.

You also agree that all information you provide is accurate, up to date, and that you will promptly notify us of any changes. You authorize us to use your information in accordance with our Privacy Policy. You also confirm that you have the legal right to purchase services from us or are a legal representative of the service beneficiary.

ARTICLE 1: RIGHTS AND RESPONSIBILITIES OF PARTIES

1.1. Rights and responsibilities of the Lessor:

Provide full and truthful information about the facilities and services and take responsibility for the information provided.
The Lessor warrants that it has full legal rights to the Storage Facility and that there are no ownership disputes, liens, or encumbrances related to the property (including but not limited to the risk of seizure or eviction). The Lessor further covenants to provide a Storage Facility that is of good quality, secure, and confidential for the exclusive use of the Lessee.
The Lessor represents and warrants that it has all necessary licenses, permits, and approvals required by law to provide the services under this Agreement and shall facilitate the Lessee’s efficient use of the Storage Facility.
Hand over the Leased Area on time and in the area as agreed in this Contract;
Ensure the Lessee has stable, uninterrupted, and undisturbed use throughout the Contract term.
Ensure the warehouse is always in a secure condition; comply with regulations on fire prevention and fighting, environmental protection and other conditions as prescribed by law related to warehouse leasing.
Ensure the warehouse is always clean and free of insects or destructive animals that may affect the Lessee’s items/goods, including pest control service every two (02) months.
To transport, organize, ensure the security and safety of the Lessee’s goods and items stored in the Storage Facility. To handle the storage and relocation of goods and items as stipulated in this Contract.
Business Hours:

Valet storage: Mon – Fri, 9:00 AM – 5:00 PM; Sat: 9:00 AM – 12:00 PM
Self-storage opens 24/7 (including holidays)

1.2. Rights and responsibilities of the Lessee:

1. Provide complete and accurate information of storage products. If the item/goods cause odor or affects other customers’ items, the Lessor shall notify the Lessee, who must move the smelly items/goods out of the warehouse as soon as possible (maximum 3 days), unless the items/goods have been notified and agreed to by the Lessor.

2. If using the transportation service provided by the Lessor:

Facilitate procedures, register with the building, deposit elevator usage fees (if any), and arrange for parking when the Lessor picks up and distributes goods.
In the event that the Lessor has arrived on time within the agreed time frame but is unable to transport the goods due to the Lessee’s failure to register the necessary paperwork, the Lessor shall charge an additional waiting fee of VND 250,000 every 30 minutes (This fee shall be charged after the Lessor has waited for 15 minutes from the time of arrival).

3. Prohibited Items:

Firearms; Dangerous liquids (cleaning agents or paint, etc.)
Illegal items, such as drugs, stolen property, and anything else that you can get arrested for possessing
Explosive items, such as ammunition, fireworks and other flammables like gas, oil etc.
Power banks and any device/container with lithium batteries
Anything that is alive, includes fruit, meats, cheeses, animals, insects, fungal, etc.,
Anything edible. This incl. any perishable and non-perishable food item
Anything that smells, all hazardous items, toxic materials and items that produce gas or odors

ARTICLE 2: TERMS OF PAYMENT

2.1. Payment terms:

The service fee is payable monthly, quarterly, or annually. The Lessee shall pay within 7 working days upon receiving the Lessor’s payment request.

To qualify for a discount under the duration-based storage plan, customers are required to pay in advance for a minimum term of three (03) months.

After seven (07) days from the date the Lessee receives the payment request, if the Lessee does not provide any response regarding adjustments to the payment request, the Lessor will automatically issue the Value-Added Tax invoice. Any adjustments made after this period will be recorded in the invoice of the following billing cycle.

2.2. Payments and Surcharges

All invoice-related information will be sent via email to the registered email address provided at the time of service sign-up.
Surcharge: 15% of the monthly storage fee (applied from the invoice due date)
If payment is overdue by more than 90 days, MyStorage reserves the right to hold the stored goods and initiate recovery actions, including liquidation, to cover operational and service costs. No claims or disputes will be accepted after this period.
Handling (inbound/outbound) fee: 55,000 VND/CBM
Cancellation (within 24h): 500,000 VND or 50% of transportation cost
Request delivery at least 48 hours (excluding Saturday & Sunday) in advance via email [email protected] (MyStorage will arrange and confirm a suitable schedule)
Urgent Request (less than 48 hours): surcharge 30% of the transportation fee (if a suitable schedule can be arranged)

Any questions or inquiries on your payments relating to invoices or late fees, please contact us at [email protected]

ARTICLE 3: PROTECTION PLANS

As a client/customer of MYSTORAGE, this cover note hereby evidences coverage against the risks stated below at any of the storage facilities operated by “MYSTORAGE”

3.1. Coverage summary

The protection plan covers damage caused by fire, explosion, lightning, subterranean fire, floods, or typhoons.
Additionally, the protection plan covers damages from vandalism, robbery, and burglary with visible signs of forced entry or violence.
Damage resulting from falling aircraft/parts, and collisions with any road vehicles.

3.2. Main Exclusions, Properties of the Lessee:

Wear and tear, accidental breakage, chipping, scratching, marring and denting, twisting, and bending, changes in temperature or atmospheric conditions, electrical, electronic & mechanical derangement, mold, mildew, oxidation/rust, vermin, natural degradation, or other inherent vice.
Paint, paint thinner, perishable goods of all descriptions, liquids of every description.
Stored motor vehicles, motorcycles, other than lawnmowers and pedestrian vehicles.
Consequential loss, confiscation or requisition by government or local authorities.
Ammunition, combustible material, flammable liquids of every description, goods or liquids under pressure or pressurized.
Nuclear explosions, radioactive contamination, ionization howsoever occurring.
War, insurrection, martial law, civil war, riot, strikes, or civil commotion.
Cash, postage stamps, gold, silver, and jewelry, securities of all description.

3.3. Protection Plans:

Basic Plan: FREE. The basic plan reimburses you VND 500,000 per cubic meter, for sum insured not exceeding 10,000,000 VND.
Silver Plan: 50,000 VND/month for sum insured not exceeding 25,000,000 VND
Gold Plan: 100,000 VND/month for sum insured not exceeding 50,000,000 VND
Platinum Plan: 200,000 VND/month for sum insured not exceeding 100,000,000 VND

ARTICLE 4. TERMINATION OF CONTRACT

4.1. This contract will terminate in the following cases:

Expiration of ContractThe Parties agree on early termination of the Contract
Other cases as provided for in this Contract

4.2. Unless this Contract provides otherwise, one of the Parties has the right to unilaterally terminate the Contract ahead of time:

After seven (07) days from the date of receiving the written request of the Aggrieved party, but the Breaching Party fails to perform and/or has not yet fully remedied the breach;
One of the Parties has the right to unilaterally terminate the Contract by notifying the other Party in writing when the other Party falls into one of the following cases:

Insolvency, bankruptcy, declared bankruptcy;
Dissolved or ceased operations;
Had lawsuits that threatened most of the assets;
Was no longer able to perform the Contract;
Revoked the business registration certificate/operation license/certificate of business license or other equivalent license for any reason
Termination of the Contract in this case shall be effective immediately

4.3. Regardless of the above terms, the Lessee has the right to unilaterally terminate the Contract:

Provide written notice to the Lessor at least fifteen (15) days prior to the intended termination date and repay the discounted storage fee (for customers who received a discount based on the committed storage period) for the months used up to the contract end date.
If the Lessor does not stop the violation immediately upon receiving the Lessee’s request. Requests can be made in writing, email, fax, etc. at the discretion of the Lessee from time to time
In the opinion of the Lessee, the Lessor’s business activities and service provision violates or shows signs of violating the law and/or the continued performance of the Contract between the Parties is not conforming to the request/instruction from the competent authority and/or there is a change in legal regulations. Termination of this Contract shall not be deemed a breach of the Lessee and the Lessee shall be relieved from all liability in connection with the termination of the Contract.

4.4. Consequences of early termination of the Contract:

Upon termination of the Contract, the Lessee shall pay the Lessor the rent for the warehouse up to the time of termination of the Contract, refund the amounts already paid by the Lessee but not yet used, fines and compensation for damage. (if any) up to the time of early termination.
In all cases, the two parties will compare and settle debts (if any) upon termination of the Contract. In case the Lessor does not conduct the reconciliation and settlement, the Lessee will determine these amounts by themselves. All compensation, reimbursement, and fines must be paid within seven (07) working days from the date of the Lessee’s request.

ARTICLE 5: DISPUTE SETTLEMENT

5.1. This contract and any dispute or claim arising out of or in connection with this Contract shall be governed by and construed in accordance with the laws of Vietnam.

5.2. Any dispute arising out of and/or related to the Contract shall be prioritized to be resolved by negotiation in the spirit of good faith and cooperation. In case of unsuccessful negotiation and/or at any time when the Lessee finds that the dispute cannot be resolved by negotiation, either Party has the right to bring the case to the Southern Trade Arbitration Center (STAC) in Ho Chi Minh City, Vietnam in accordance with its Arbitration Rules.

ARTICLE 6: FORCE MAJEURE

6.1. Force Majeure Event means an event that occurs objectively, which cannot be foreseen and cannot be remedied despite all necessary and permissible measures being taken. Subject to the foregoing, Force Majeure as defined in this Contract includes but is not limited to any of the following events: Prohibition by a State Authority, riot, war, national emergency, embargo, epidemic (Covid-19, Sars, Mers, etc.), flood, earthquake, storm, tsunami, or other natural hazards.

6.2. The Party affected by the Force Majeure event is obliged to:

Take reasonable preventive measures and necessary alternative measures to minimize the impact caused by the Force Majeure event;
Immediately notify the other party of the occurrence of the Force Majeure event within three (03) days from the date of the Force Majeure event

6.3. The Contract period will be extended by the time during which the Force Majeure Event occurs when the Affected Party is unable to perform its obligations under the Contract.

6.4. If there is any Force Majeure event that makes one of the Parties unable to perform its obligations under this Contract for thirty (30) consecutive days or more, one of the Parties has the right to unilaterally terminate the Contract early without being bound by any liability other than the obligation to notify the other Party in writing at least five (05) days before the intended date of termination. In case of breach of the obligation to give advance notice, the violating Party must compensate the actual damage (if any) to the other Party.

2X ALIGNED CEO COMMITMENT LETTER

Austin Labs is firmly committed to the principles of gender equality and women empowerment. By releasing this Statement of Commitment, We acknowledges its leadership role and responsibility as an employer to encourage, maintain, and uphold the principles as defined in the EMIA Gender Policy

We as Austin Labs recognise our responsibility to respect, protect and promote gender equality and we appreciate our ability to contribute to positive women empowerment impacts on our employees, shareholders, investors, customers, consumers, suppliers, and the communities with whom we work. We commit to developing and sustaining an organisational system and culture that creates a safe and supportive environment for all stakeholders with whom we interact.

We understand that creating a safe environment free from discrimination, harassment, exploitation, violence, and abuse is key to improving equality and inclusivity across our operations and will ultimately increase the access to opportunities and empowerment for women

The purpose of this Statement of Commitment is to:

Provide all employees and other associated parties with the overarching principles and processes that outline and direct our approach to the gender equality and women empowerment.
Raise awareness of gender safeguarding issues to empower stakeholders to know their rights and encourage reporting of activities not in line with Austin Labs’s principles and values.
Make every possible effort to protect the rights of all who come into contact, directly or indirectly, with Austin Labs in the course of our operations.
Foster the development of learning, management capacity and leadership on gender and women empowerment principles within Austin Labs

We encourage business leaders to join us in having a gender focus that aligns with the 2X criteria as guidance for actions that can be taken in the workplace, marketplace and community to empower women and benefit our companies and societies. We will strive to include the use of gender-disaggregated data in our sustainability reporting to communicate our progress to our own stakeholders.

Date: 17th October, 2025

CEO Name: Aric Beirn Austin