Article· Updated October 16, 2026

Top Logistics Companies in Ho Chi Minh City: Providers & Selection Criteria

Top Logistics Companies in Ho Chi Minh City: Providers & Selection Criteria

Ho Chi Minh City is an important logistics center in Vietnam, home to many leading logistics companies with modern warehousing systems, transportation services, and comprehensive supply chains. Companies such as Gemadept, Sotrans, TBS Logistics, and Transimex stand out for their strategic warehousing systems, large warehouse sizes, and advanced services such as cold storage, bonded warehouses, and multimodal transport, helping businesses optimize costs, manage inventory, and meet the demands of both domestic and international markets.

Ho Chi Minh City (HCMC) is the economic locomotive and an important commercial and service center in Vietnam. Among its key industries, logistics plays an indispensable role – often described as the “lifeblood” of the city’s economy. This article explores the leading and most reputable logistic companies in Ho Chi Minh City.

Top logistics companies serving Ho Chi Minh City and nearby areas

How this Top list was selected: the companies are presented as candidates for further assessment, based on their published service scope, infrastructure/service areas and operating solutions. Bullet order does not indicate ranking, market share or superiority.

Capability information is drawn from official company websites and documents. This is not an audit, an on-site survey or a ranking by Vietnam Report/VLA. Suitability assessments are editorial suggestions and should be confirmed against quotations and documents for the facility delivering the service.

MyStorage provides storage services and publishes this article. Its introduction is separate from the list of integrated logistics providers so readers can distinguish the scope of services.

  • Saigon Newport (SNP) – port-connected logistics

    Service profile: SNP publishes services covering warehouses and distribution centers, customs agency, project cargo and multimodal transport. Its facility network is presented across Ho Chi Minh City and several manufacturing and port areas.

    Potentially suitable for: Import-export businesses that need to coordinate container transport, ports, ICDs and storage.

    Before working together: Confirm the contracting subsidiary, operating facility, connecting routes and port/warehouse charges; do not assume a single legal entity provides every service.

    Source: Saigon Newport (SNP)

  • Gemadept Logistics – distribution centers and supply-chain connections

    Service profile: Gemadept publishes a network of distribution centers, domestic/bonded warehouses and WMS, BI and EDI solutions. Its southern portfolio includes Mega Song Than, retail-serving facilities in Ho Chi Minh City and in-plant operations. Distinguish group capabilities from those of joint ventures when enquiring about services.

    Potentially suitable for: FMCG, retail or manufacturing businesses requiring storage, distribution and coordination across multiple supply-chain locations.

    Before working together: Ask for the exact warehouse address, operator, available capacity and technology scope; do not apply network-wide claims to one facility.

    Source: Gemadept Logistics

  • ITL Corp – integrated logistics solutions

    Service profile: ITL documentation identifies Sotrans Group as a member of its port-logistics ecosystem, alongside networks of ports/ICDs, inland waterways, warehouses and multimodal transport. Avoid double-counting ITL and Sotrans capacity when comparing providers.

    Potentially suitable for: Businesses coordinating forwarding, storage, ports and transport across several legs.

    Before working together: Request a contact responsible for the entire route, identify work performed by members or partners, and agree handover arrangements.

    Source: ITL Corp

  • Sotrans – warehousing and port logistics

    Service profile: Sotrans Group publishes warehousing services and a network serving multiple cargo categories. Its warehouse introduction states more than 230,000 m² across the network; this is not the area of one warehouse in Ho Chi Minh City.

    Potentially suitable for: Businesses storing commercial or industrial goods and coordinating transport/forwarding.

    Before working together: Check the specific warehouse, storage conditions, bonded services if required, minimum storage commitment and inbound/outbound fees in the quotation.

    Source: Sotrans

  • TBS Logistics – warehousing, ICD and supply-chain services

    Service profile: TBS lists warehousing, extended inland-port services, transport, customs and international forwarding. Locations include ICD TBS Tan Van, TBS Depot and Song Than 2 Warehouse. Its published 514,000 m² is total warehouse and yard area, not the area of a single facility.

    Potentially suitable for: Manufacturing, import-export and distribution businesses combining storage with ICD/customs services.

    Before working together: Ask which facility will be assigned, available space, goods-management procedures and data-integration capability; do not assume every warehouse has the same automation level.

    Source: TBS Logistics

  • Transimex – complex warehousing and multimodal transport

    Service profile: Transimex introduces the SHTP Logistics Center with standard, bonded, cold/cool warehouses and a container yard, as well as ICD and distribution-center operations. The stated 100,000 m² for SHTP is the total center area, not entirely rentable warehouse floor space.

    Potentially suitable for: Businesses needing several storage environments or coordinated warehousing, forwarding and distribution.

    Before working together: Check required temperatures, facility-specific certificates and accepted cargo types; request monitoring data for goods requiring environmental control.

    Source: Transimex

  • DHL Supply Chain Vietnam – contract logistics

    Service profile: DHL Supply Chain publishes warehousing, transport, packaging and fulfillment solutions. Distinguish it from DHL Express and DHL Global Forwarding to direct enquiries to the right service unit.

    Potentially suitable for: Businesses organizing contracted warehouse and supply-chain operations under consistent procedures.

    Before working together: Confirm the facility serving Ho Chi Minh City, implementation scope and suitable volumes. For pharmaceuticals or specialist goods, check the specific facility’s certifications rather than assuming every warehouse meets GDP/GSP.

    Source: DHL Supply Chain Vietnam

  • DSV / Schenker – international forwarding and logistics solutions

    Service profile: DSV Vietnam publishes international transport, customs, warehousing/distribution and technology solutions. DSV completed the acquisition of Schenker on 30 April 2025; verify current branding, legal entities and enquiry contacts rather than treating DB Schenker as an independent group.

    Potentially suitable for: Businesses coordinating ocean freight, air freight and distribution within international supply chains.

    Before working together: Confirm forwarding terms, origin/destination surcharges, the contracting entity and service continuity during integration.

    Source: DSV / Schenker

  • Kuehne+Nagel – forwarding and supply-chain management

    Service profile: Kuehne+Nagel’s Vietnam page presents air, sea and road transport, warehouse operations and supply-chain management services; myKN supports quotations and shipment tracking.

    Potentially suitable for: Businesses organizing international forwarding and tracking multiple transport legs.

    Before working together: Confirm the office/facility operating in the Ho Chi Minh City area, routes and cargo conditions; a forwarding office does not imply a suitable warehouse at the same address.

    Source: Kuehne+Nagel

  • ALS – distinguish its air-logistics scope

    ALS is Aviation Logistics Corporation, established in 2007, and publishes cargo-terminal, warehousing and transport services. Do not combine ALS and DHL into one company or assume they share a global network. Its introduction gives its headquarters as Noi Bai; businesses needing service in Ho Chi Minh City should confirm routes, facilities and operating partners before including ALS in their quotation shortlist. Source: Official ALS introduction.

Brand update: DSV completed its acquisition of Schenker on 30 April 2025.

Quick comparison for a quotation shortlist

CompanyService focusPotential fitWhat to confirm
Saigon Newport (SNP)port-connected logisticsImport-export businesses that need to coordinate container transport, ports, ICDs and storage.Confirm the contracting subsidiary, operating facility, connecting routes and port/warehouse charges; do not assume a single legal entity provides every service.
Gemadept Logisticsdistribution centers and supply-chain connectionsFMCG, retail or manufacturing businesses requiring storage, distribution and coordination across multiple supply-chain locations.Ask for the exact warehouse address, operator, available capacity and technology scope; do not apply network-wide claims to one facility.
ITL Corpintegrated logistics solutionsBusinesses coordinating forwarding, storage, ports and transport across several legs.Request a contact responsible for the entire route, identify work performed by members or partners, and agree handover arrangements.
Sotranswarehousing and port logisticsBusinesses storing commercial or industrial goods and coordinating transport/forwarding.Check the specific warehouse, storage conditions, bonded services if required, minimum storage commitment and inbound/outbound fees in the quotation.
TBS Logisticswarehousing, ICD and supply-chain servicesManufacturing, import-export and distribution businesses combining storage with ICD/customs services.Ask which facility will be assigned, available space, goods-management procedures and data-integration capability; do not assume every warehouse has the same automation level.
Transimexcomplex warehousing and multimodal transportBusinesses needing several storage environments or coordinated warehousing, forwarding and distribution.Check required temperatures, facility-specific certificates and accepted cargo types; request monitoring data for goods requiring environmental control.
DHL Supply Chain Vietnamcontract logisticsBusinesses organizing contracted warehouse and supply-chain operations under consistent procedures.Confirm the facility serving Ho Chi Minh City, implementation scope and suitable volumes. For pharmaceuticals or specialist goods, check the specific facility’s certifications rather than assuming every warehouse meets GDP/GSP.
DSV / Schenkerinternational forwarding and logistics solutionsBusinesses coordinating ocean freight, air freight and distribution within international supply chains.Confirm forwarding terms, origin/destination surcharges, the contracting entity and service continuity during integration.
Kuehne+Nagelforwarding and supply-chain managementBusinesses organizing international forwarding and tracking multiple transport legs.Confirm the office/facility operating in the Ho Chi Minh City area, routes and cargo conditions; a forwarding office does not imply a suitable warehouse at the same address.

The Ho Chi Minh City logistics market and warehousing demand

According to a Ministry of Industry and Trade article citing VLA assessments, Vietnam’s logistics sector grew by around 14–16% during the years discussed. This is national background information, not Ho Chi Minh City’s own growth rate or a forecast for the current year.

Ho Chi Minh City is Vietnam’s main logistics gateway, with a high demand for warehousing and storage services driven by e-commerce, import and export activities, and expanding production and distribution. The market requires high-quality sorting warehouses, bonded warehouses, and order fulfillment centers to meet delivery speeds and optimize costs.

Logistics in HCMC goes far beyond transportation — it encompasses a complex supply chain that optimizes the flow of goods from production to end consumers. It connects major industrial zones (such as the Hi-Tech Park, Cat Lai, and Tan Binh Industrial Zones) with major international ports (Cat Lai, Cai Mep – Thi Vai), airports (Tan Son Nhat), and domestic markets.

The logistics sector contributes to the economy through several key functions:

  • Supporting Imports and Exports: Facilitating the movement of Vietnamese goods to global markets and vice versa.
  • Enhancing Competitiveness: Helping businesses reduce costs and shorten delivery times.
  • Developing Related Services: Stimulating growth in insurance, banking, and information technology
Outdoor industrial storage yard with rows of racks, gantry cranes and forklifts
Illustrative outdoor industrial storage yard and lifting equipment.

The Boom of E-Commerce

  • The exponential growth of e-commerce platforms and online shopping has created surging demand for sorting warehouses and fulfillment centers.
  • These facilities require advanced standards in inventory management, rapid processing, and efficient last-mile delivery systems.

Growth in Import-Export Activities

As Vietnam’s primary gateway for international trade, HCMC continues to witness strong growth in import and export volumes through its seaports and airports.

This expansion drives demand for bonded warehouses, container freight stations (CFS), and storage facilities for goods awaiting export or customs clearance.

Expansion of Manufacturing and Distribution

Large manufacturing corporations are scaling up production, increasing the need for warehouses to store raw materials, finished goods, and strategic distribution centers serving the southern region and nationwide markets.

The combination of these factors has fostered a dynamic and highly competitive logistics and warehousing market — one where businesses seek partners capable of providing modern, secure, and efficient storage solutions.

Criteria for Evaluating a Reliable Logistics Company

A reputable logistics company is judged by its possession of a modern warehousing system, strategic location, and comprehensive 3PL (third-party logistics) services. Modern warehouses must ensure fire safety standards, cold/dry storage, while a network of warehouse locations optimizes costs and delivery times both within the city and inter-regionally.

Choosing the right logistics partner is crucial for supply chain efficiency. A professional and reputable logistics company in HCMC should meet the following key criteria, especially as the market continues to expand rapidly.

Modern Warehousing Infrastructure and Flexible Capacity

Warehousing systems represent the physical backbone of a logistics company.

Scale and Diversity: Leading firms operate or manage facilities with total areas reaching tens of thousands of square meters, offering flexible layouts for various business needs.

Classification by size and purpose

Warehouse TypeEstimated Size RangePrimary Usage PurposeKey Features
Micro-Hub WarehouseUnder 100m² (or by pallet count)Satellite warehouse, Last-mile transit hub. Storage file & documentsOptimized for inner-city delivery speed and short-term storage of fast-moving items.
Mini-Warehouse100m² – 500m²Small e-commerce businesses, Temporary storage, Business goods storageSuitable for startups and seasonal businesses that require flexible or short-term storage solutions.
Shared / Flexible WarehouseSpace leased by pallet, shelf, or areaThird-party logistics (3PL) operations, Businesses with fluctuating storage needsAllows flexible adjustment of rented space based on actual demand, reducing fixed costs.
Medium-sized Warehouse500m² – 2,000m²Regional distribution, FMCG storage, Moderate-scale imported goodsProvides sufficient space for handling and sorting medium-volume goods efficiently.
Dedicated WarehouseOver 2,000m² – Tens of thousands of m²Large-scale manufacturers, Bulk import-export, Distribution Centers (DCs)Custom-built for specific clients, featuring high operational standards and strict security measures.

Facility standards: Warehouses must meet fire-safety, security, ventilation and lighting standards. Clear height, floor loading and racking arrangements must be checked against each facility’s technical documents and the goods being stored. No single set of specifications suits every warehouse; concentrated loads, lifting equipment and operating clearances also need to be checked.

Many logistics companies are now investing in cold storage and specialized warehouses (Bonded Warehouses/CFS) to serve growing needs in the food, pharmaceutical, and export industries.

Industrial warehouse interior with overhead cranes and goods stored on pallets
Illustrative indoor warehouse with overhead cranes and palletized storage.

Strategic Warehouse Locations

Location determines both transportation speed and logistics costs. Strategically placed warehouses help minimize delivery times and improve efficiency.

Region

Primary Strategic Purpose

Logistical Advantages

Eastern HCMC (Thu Duc, Cat Lai, Nhon Trach)

International trade and distribution

Proximity to Cat Lai Port (the largest in the South), connected to expressways

Northwestern Area (Tan Binh, Binh Tan)

Urban distribution and rapid transshipment

Close to the city center, ideal for LCL and e-commerce delivery

Belt Region (Long An, Dong Nai – Long Binh, Nhon Trach)

Industrial-scale storage and manufacturing

Competitive rental rates, large-scale zoning, and strong interregional connectivity

Reputable logistics firms often operate multi-point warehouse networks in these areas following the Hub-and-Spoke model (central hubs with satellite distribution points), ensuring rapid delivery for both B2B and B2C clients.

Smart Warehouse Operations and Management

Technological capability is a mandatory standard in the era of Logistics 4.0.

  • Warehouse Management System (WMS): Enables real-time inventory tracking, slotting optimization, and efficient inbound/outbound planning.
  • Identification Technologies: Utilization of barcode and RFID systems ensures accurate inventory control and minimizes human error.
  • ERP/OMS Integration: The ability to integrate with clients’ ERP systems or e-commerce Order Management Systems (OMS) enables automatic synchronization of orders.

Businesses should request inventory-accuracy reports, measurement periods and discrepancy-handling procedures. Using a WMS does not by itself prove a specific accuracy level; include KPIs in the SLA only after both sides agree definitions, measurement methods and reconciliation responsibilities.

Comprehensive Logistics Services

A reputable logistics company must offer a full-service supply chain (3PL – Third-Party Logistics), reducing the need for clients to manage multiple service providers.

Service Group

Detailed Description

Importance

Multimodal Transportation

Road, sea, air, interprovincial, and cross-border transport.

Ensures seamless movement of goods.

Value-Added Services

Packaging, relabeling, inventory counting, order picking and packing, light assembly.

Enhances product customization and market responsiveness.

Customs & Legal Services

Customs declarations, licensing, tax consultancy, cargo insurance.

Ensures compliance and smooth import-export operations.

Distribution / Last-Mile Delivery

Citywide and regional delivery networks.

Directly influences end-customer experience.

Certifications and Corporate Reputation

A company’s credibility is demonstrated through compliance with international standards and industry recognition.

Certification Type

Meaning and Scope

ISO 9001

International Quality Management Standard.

ISO 14001

Environmental Management Standard.

IATA / FIATA

International air and sea freight certifications.

HACCP / ISO 22000

Essential for handling food and perishable goods.

Industry Awards

Recognition from the Vietnam Logistics Association (VLA) and international organizations.

Selecting a logistics company in Ho Chi Minh City requires a balanced combination of physical assets (warehousing and location) and operating capability (technology, comprehensive services and reputation) to keep the supply chain stable and efficient.

Assessing green-logistics practices

When considering green logistics, ask the company to clarify energy-consumption data, transport optimization and waste management within the offered service scope. Distinguish published goals from measured results; do not infer network-wide certification from one facility or project.

Which logistics model should a business choose?

Choose the scope of work first, then compare providers. A brand name does not replace checking transport routes, warehouse facilities, storage conditions and contracts.

RequirementModel to considerDecision criteria
Container imports/exports and port/ICD connectionsIntegrated port–warehouse–transport logistics; consider SNP, Gemadept and ITL/SotransHandling port, cargo cut-off schedules, warehouse facility, responsibility on each leg and total surcharges.
International sea/air forwardingA forwarder with suitable routes; consider DSV, Kuehne+Nagel or the appropriate DHL forwarding divisionSchedules, documents, cargo conditions and origin/destination surcharges; do not equate DHL Supply Chain with DHL Express.
FMCG, retail or manufacturing goods requiring storage and distributionContract logistics or 3PL services; consider TBS, Transimex, Gemadept, Sotrans and DHL Supply ChainSKU count, peak seasons, data integration, order accuracy and SLA.
Temperature-sensitive goods, pharmaceuticals or foodA provider whose facility and acceptance scope suit the productFacility documents, valid certifications where applicable, environmental logs and deviation-handling procedures.
Online shops and SMEs needing storage space and self-accessSelf-storage or flexible business storage; consider MyStorage according to actual needsCapacity, access frequency, inbound/outbound handling, permitted items and add-on services.

Do not assume every 3PL requires thousands of square meters or multi-year contracts. Minimum volumes, terms, renewal conditions and termination fees depend on each provider’s quotation.

Logistics and warehousing cost items to request in a quotation

There is no universal rate that can be directly compared across standard storage, cold storage, pallets and fulfillment. The table below is a quotation framework, not market prices or a pricing commitment by the listed companies.

Cost itemUnit to clarifyConditions required in the quotation
Standard storagem²/month, m³/month or pallet/day/monthBillable area/volume, shared space, stacking height and minimum quantity.
Cold/cool storagePallet, position or volume per billing periodTemperature range, energy costs, accepted goods and environmental-monitoring requirements.
Inbound/outbound handling and liftingPallet, package, tonne or operationSeparate inbound and outbound fees; forklifts, manual handling, counting and waiting time.
Picking & packingOrder, order line or itemItems per order, packaging materials, labels and special handling.
TransportTrip, km, kg or volumetric weightRoutes, delivery points, fuel surcharges, tolls, redelivery and waiting time.
Systems and additional servicesPer month, transaction or taskSoftware integration, stocktakes, returns, out-of-hours work and overstaying; confirm taxes and payment terms.

For comparison, send every provider the same data on average/peak inventory, SKU count, package dimensions, order volumes and delivery routes. Estimated total cost includes storage + inbound/outbound handling + order processing + transport + additional services. Do not compare m² and pallet rates without converting to the same storage configuration.

If you mainly need storage space in the city, review warehouse rental cost items in Ho Chi Minh City before requesting a detailed quotation.

SLA and documents to check before signing

ItemEvidence to requestWhat to agree
Legal entity and facilityContracting-party information, operating address and facility documentsWho physically holds the goods and who is responsible when an incident occurs.
InventorySample reports, stocktake records and reconciliation schedulesAccuracy calculation, measurement period, verification deadlines and discrepancy handling.
Order processingSOPs for receiving orders, picking and handoverOrder cut-off time, order accuracy, peak-season exceptions and error recording.
Environment and safetyApplicable fire-safety documents, maintenance logs and environmental data required for the goodsAlert thresholds, recipients, response deadlines and handover of evidence.
CertificationsCertificate copies, issuing bodies, scope and validityCorrect legal entity, facility address and service; not expired certificates or certificates for another site.
Liability and insuranceLiability clauses, insurance coverage and exclusionsTransfer-of-responsibility milestones, claim documents, notification deadlines and compensation limits.

For warehouse-industry certifications, check the actual scope rather than just the logo. IATA cargo-agent accreditation and FIATA membership are different mechanisms and do not replace warehouse quality or safety documentation.

Illustration of a warehouse storing goods

MyStorage: flexible storage for SMEs and online shops

If a business mainly needs somewhere to keep samples, records, equipment or online-selling inventory and wants independent access, MyStorage self-storage is an option alongside integrated logistics services. The service page lists capacities of 1–23 m³, 24/7 access and monthly contracts; confirm availability, conditions and amenities at the facility you intend to rent.

Do not equate lockers, self-storage and business storage, or assume every location has identical air-conditioning/humidity conditions. Check MyStorage storage locations and the service type before booking. High inbound/outbound volumes or dedicated operating requirements should be discussed under business storage.

Illustrative situation: extra space or outsourced operations?

A shop that already manages its own orders but lacks storage space can start with suitable space and a clear collection schedule. If it also needs order intake, picking, packing, delivery and returns handling, compare fulfillment/3PL options and responsibility for each stage. This is an illustrative model-selection situation, not a MyStorage customer case or results report.

Prepare an item list, package dimensions, access frequency and required support services, then check MyStorage storage prices or contact a storage adviser. There is no need to buy a comprehensive service package if storage is your only requirement.

Frequently asked questions about logistics companies in Ho Chi Minh City

What is a logistics company, and why does Ho Chi Minh City have many leading providers?

A logistics company provides one or more services such as transport, warehousing, forwarding and organizing goods flows. Ho Chi Minh City concentrates manufacturing, trade and port/airport connections, creating demand for different provider models.

What services do logistics companies in Ho Chi Minh City provide?

They provide multimodal transport, warehousing, cold storage, bonded warehouses, e-commerce fulfillment and value-added services such as packaging and picking & packing.

What is Gemadept Logistics known for in Ho Chi Minh City?

Gemadept publishes a distribution-center network and supply-chain-linked warehousing solutions. When commissioning services for Ho Chi Minh City, confirm the facility, legal entity and exact scope rather than applying all group capabilities to one warehouse.

How does TBS Logistics differ from other providers in Ho Chi Minh City?

TBS Logistics publishes warehousing, ICD, transport, customs and international forwarding services. Customers should check goods-management procedures, data integration and automation at the actual facility they plan to use.

What services does Transimex (TMS) provide in Ho Chi Minh City?

Transimex is a listed company providing bonded warehouses, cold storage and multimodal transport from ports/airports through to distribution.

How can I choose a suitable logistics company in Ho Chi Minh City?

Base the decision on cargo needs (cold or dry storage), required services (3PL or fulfillment), warehouse location and network coverage in Ho Chi Minh City and neighboring provinces.

Do logistics companies in Ho Chi Minh City have cold storage?

Yes. Many major providers in Ho Chi Minh City invest in cold storage for food, pharmaceuticals and perishable goods.

What is a bonded warehouse, and are there any in Ho Chi Minh City?

A bonded warehouse allows goods to be stored before customs clearance. Many logistics companies in Ho Chi Minh City offer this service near international seaports.

What is 3PL, and is it available in Ho Chi Minh City?

3PL means hiring a third party to perform one or more agreed logistics activities, such as storage, order processing or transport. Not every 3PL contract includes all these stages.

Which international logistics companies operate in Ho Chi Minh City?

International groups such as DHL and global 3PL providers operate in Ho Chi Minh City, offering international-standard warehouses and complex supply-chain solutions.

Is this Top list an official ranking?

No. It is a reference list based on publicly available service information. Bullet order does not indicate rank or claim that one company is best for every need.

How does warehouse rental differ from 3PL logistics?

Warehouse rental focuses on storage space and agreed services. A 3PL contract may additionally include inventory operations, order processing and transport. Compare the scope of work, not just the package name.

How can I verify a warehouse facility’s certifications?

Request certificates showing the legal entity, facility address, scope, issuer and validity. Match them to the service being hired; do not assume one warehouse’s certificate covers the entire network.

What data is needed to compare logistics quotations?

Provide the same data on cargo type, SKU count, package dimensions/weight, average and peak inventory, order volumes, delivery routes, storage duration and preservation requirements.

Which metrics should a logistics SLA include?

They may include order-processing time, inventory accuracy, order accuracy and reporting/incident-response deadlines. Each metric needs a measurement method, reporting period, exceptions and responsibilities for both parties.

What should I check about compensation for goods?

Read the liability scope, handover milestones, compensation limits, exclusions and claims procedure. Check applicable insurance; do not assume all losses are compensated in full.

Does an online shop necessarily need a large 3PL?

No. If it only lacks space and still processes orders itself, self-storage or flexible storage may suit it. If it needs outsourced order processing and delivery, compare fulfillment/3PL according to volumes and actual requirements.

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